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Shipping & Returns

Shipping

We ship to any address in the Australia or Post Box for a flat rate of $9.95.

When you place an order, we will dispatch your order within 2 business days of it being placed and it may take between 2-9 working days to reach you depending on where you are located.

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 Return Policy

Zero Japan wants you to enjoy your purchase for many years to come! Our products are fully guaranteed against defects in materials and/or craftsmanship. The warranty does not cover wear and tear from normal use, or any damage resulting from use other than the intended purpose of the item. Only items in new and unused condition with the original manufacturer package will be accepted for a refund within 30 days of purchase.

PLEASE NOTE THE FOLLOWING:

Credit will be issued back via the original payment method if returned within 30 days, unless otherwise specified. **Shipping costs are non-refundable.

Any gift item purchased through us may be returned for an exchange or merchandise credit (via e-mail) that can be used on a future Zerojapan.com.au order.

**Please be sure to provide your e-mail address and any additional information in the “Comments” on the Return Form.

We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse.  Be sure to return the items via a traceable method.

RETURN INSTRUCTIONS

Complete the Return Form.

Repackage the product(s) in the original packaging. Pack securely and enclose a copy of the Return Form along with a copy of either your packing slip or original order e-mail confirmation.

Choose the shipping carrier most convenient for you and return the merchandise insured with tracking (recommended for your protection) to the below address:

Attn. Returns

Hale Imports Pty Ltd

4/19 Rodborough Road,

Frenchs Forest

NSW 2086

Please allow up to 14 days to process your request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.  Note: No RMA number is required.

If your order has been received damaged, incomplete, or incorrect, please save the carton, all packaging, and the product(s). 

Contact us immediately via e-mail or call us 02 9451 2822. Our Customer Service hours are Monday - Friday 8 a.m. to 4 p.m. 

CANCELLATIONS/CHANGES

Please contact us immediately via e-mail, sales@zerojapan.com.au, if you need to alter your order.

We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.